Introduction
At Daram Technology, customer satisfaction is our priority. Our Refund and Return Policy is designed to ensure a smooth and transparent process for returns and refunds. Please read this policy carefully to understand your rights and responsibilities.
Eligibility for Returns
- Product Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.
- Return Period: Products are eligible for return within 7 days of delivery. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Return Process
- Initiate Return: To begin a return, please contact our Customer Support team at sales@daramtech.com or call +44 7767 973293. Provide your order number and details of the item you wish to return.
- Return Shipping: Once your return is approved, you will receive instructions on how and where to send your item. The return shipping costs may be covered depending on the reason for the return (e.g., defective product).
Refunds
- Processing Time: Upon receiving and inspecting your return, we will send an email to notify you. If approved, your refund will be processed within 5-10 business days.
- Original Payment Method: Refunds will be issued back to your original payment method. If you used a gift card or store credit, the refund will be issued as store credit.
- Partial Refunds: In certain cases, partial refunds may be granted (e.g., items returned after 7 days with a valid reason, missing parts not due to our error).
Exchanges
“We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our support team, and they will assist you with the exchange process.”
Damaged or Defective Products
“If your item arrives damaged or defective, please contact us within 7 days of receipt with details and images. We will promptly arrange a replacement or issue a refund.”
Contact Us
“If you have questions or need further clarification on our Refund and Return Policy, please contact us at sales@daramtech.com or call +44 7767 973293. We’re here to help ensure a positive shopping experience.”
